Queue management system

Electronic customer flow management systems help to change and improve the quality of service. If necessary, organize the recording of visitors at the reception by time and date. The systems of the electronic queue allow to optimize the service or develop new methods based on the data obtained in the process of work, and also to make adjustments promptly. The consequence of the application of electronic queue systems is the improvement of the overall service climate and a higher coefficient of work of the institution's staff. The system of the electronic queue differs from the systems of "calling the client" in that it allows you to enter a flexibly customizable flow control algorithm for clients, keep records and statistics of the work of operators and the intensity of the flow, which allows you to efficiently plan the workload for operators, and use information boards to display advertising information. In addition, the system provides management functions for the system settings and its executive modules. This type of system can be referred to on-line systems, operating and controlled in real time.

Advantages for the company:

  • Resource management
  • Reducing operating costs
  • Optimization of the service process
  • Improving customer satisfaction
  • Obtaining information about the work of the office in real time
  • Notification in case of going beyond the established level of service (waiting time, number of clients)
  • Improvement of labor productivity
  • Ability to collect and analyze data
  • Effective workforce planning

Advantages for customers:

  • Comfort
  • Confidentiality
  • Reduction of stress load
  • Reducing waiting time and time management by the client
  • No need to get up in a live queue
  • Decreased perceived waiting time
  • Improving the quality of service
  • Free time for the possibility of filling out documents, reading or just relaxing
  • Confidence of the client in the necessary and competent service

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